FAQs

WHAT ARE SHIPPING TIMES AND COSTS?

  • Items are shipped within 1 business day
  • Domestic shipping time 3-7 business days
  • $5 First Class Mail for qualifying orders
  • Free shipping when you spend $25 or more

WHAT PAYMENT METHODS CAN I USE?

Rad Pride accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron.
  • Rad Pride features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 30 days of their original delivery date in same as new condition will be eligible for a full refund or store credit. Refunds will be credited back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
Sometimes shipping packing errors will occur. If we sent an incorrect item, please notify us within 30 days of receiving your order and provide photo proof of the incorrect items. Please contact us by e-mail so we can promptly correct the error.
If you have received the wrong item(s) and contact us within the 30 day period with photo proof, we will issue a return shipping label. Any replacements shipped will be charged as a separate order. Once we receive the returned item(s), you will be credited for the returned merchandise. Picture proof may be requested before return tag is issued.

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