Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you if there is an issue with your returned item.
Once inspection of return is completed a refund will be processed. Please note, many payment processers take up to 2 billing cycles to reflect your refund.
Please note, shipping paid at checkout can not be refunded as it is a service that has been rendered.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@radpride.com.
Clearance Items
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@radpride.com and send your item to: 1555 E Holt Blvd, Unit 4358, Ontario CA 91761, United States.
Shipping
To return your product, you should mail your product to: 1555 E Holt Blvd #4358 Ontario Ca 91761, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you refused your package, or it is returned to sender a refund will be issued with the cost of return shipping deducted from the total.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.